Reflex Rant

This week, it seems, is going to be one of those weeks where overall job output is low, though not for a lack of trying. We're just getting inundated with phone calls, quickie repairs that are in and out in 30 minutes, and other assorted picayune. Meanwhile, longer jobs from last week languish as we have only a few moments to sit down and poke at the keyboard. While it's always important to service our customers ( no George Carlin jokes, please ), it puts us in a bad position with the customers who are patiently waiting.

Especially frustrating at these times are our habitual service hogs. Those customers who may spend $30 a year with us, but by golly we better be at the ready when they want to have a one hour phone conversation on the merits of an upcoming technology. Or perhaps the customer who has short five minute questions.... twelve times a day. Grrrr....

"Yes, I brought in my computer this morning, and I wanted to call and see what you found."

"Uhh, lady, we said there would be a two day wait before we could get started."

"Yeah, I just didn't know if maybe you had a chance to start on it early."

"Not only have I not started on it, it's now going to take longer because I'm having to answer your well timed query. Kudos to you, madam."

Anyway, it's not always that bad. It can sometimes provide a welcome diversion from the doldrums of hunting down rouge drivers that HP was so thoughtful in not posting on their website.

Actually, I'm in a pretty good mood, despite my minor rants. However, there's only so much I can type about being happy and cheerful without actually having related events to discuss. Ergo, I give you the previous tedium. Try to contain yourselves.